Maximum Occupancy
All Villas accommodate a maximum number of guests, which is stated in our descriptions, and must be adhered to unless otherwise agreed to prior to receipt of full and final payment. Reservations shall be for a specific number of guests, which may not be exceeded, unless has been authorized by Bali Exotica Holidays.

Seasons
Bali Exotica Holidays categorizes the year into three (3) seasons. While some villas utilize the three (3) season structure for pricing; currently most villas have a HIGH season price that encompasses peak and high season, and then a LOW season price. Bali Exotica Holidays defines seasons as follow:

Low season:
January 9th to July 14th (excluding Easter), September 16th to December 19th

High season:
July 15th to July 31st, September 1st to September 15th, March 25th to April 1st, 2004 (Easter week)

Peak season:
August 1st to August 31st, December 20th to January 8th (Xmas & New Year period)

Note: some of the villas have their own season periods, please check it carefully.

Flight Information
Guest/s name/s should be submitted to the Bali Exotica Holidays reservations office prior to final payment along with flight information for both arrivals and departures with respect to airport transfers.

Rates
All Rates are quoted in United States Dollars and subject to changes without prior notice.

What’s Included?
The properties are fully equipped with bed linens, towels, cooking utensil etc. Item such as toilet paper, soap and drinking water are supplied at the villa - just the same amenities when staying in a hotel. Items such as toilet paper, soap & drinking water are supplied at the start of the rental, and in most cases, as such items need replacing the cost shall be borne by the tenant/s.

Tax and Service
There are currently NO taxes, hidden cost, staff salaries, service fees or management fees. All are fully inclusive in the rent. Gratuities for house hold staff shall be left to guest’s discretion.

Minimum Stay
It also varies. The outline: low season = 2 nights, high = 5 nights and peak = 10 nights.

Travel Insurance
With potential medical, liability, cancellation risks involved in holidays, travel insurance is important, as deposits and rental payments are not refundable after a reservation has been confirmed. We highly recommend to buy an all-inclusive travel insurance package which covers all your expenses if you need to cancel your holiday due to personal reasons or a world event.

Check-out Time
At some Villa Check-out time is 12 noon and Check-in after the 14:00 hours

Payments
A deposit of 50% of the rental amount must be received by Bali Exotica Holidays within Seven (7) working days after the relevant invoice and payment instructions have been given to the hirer. If a deposit is not received within this time, the booking will be cancelled.

Final payment is required 45 days prior to arrival (60 days for Christmas/New Year bookings) or immediately if booking is made less than 45 days prior to arrival (or 60 days in the case of Christmas/New Years bookings).

In the case of bookings made 45 days prior to arrival, full payment is required within two (2) working days, or on arrival, if less than two (2) working days, whichever comes first.

All payments must be made in USD. Payments options are:
1. Telex Transfer – All charges incurred for Telex Transfer transactions will be borne by the hirer.
2. Credit Card – All payments made by credit card (Visa and MasterCard only) will be subject to a 3.5% additional charge.

Payments by Traveller’s Cheques, other currencies or personal cheques, will not be accepted. In the case of last minute bookings, where is it impractical or very difficult for the hirer to make a deposit by TT, we will accept cash (post 2003 and unmarked USD banknotes) on arrival. However, a credit card authorization form will need to be used to ensure deposit requirements are met. This form
will need to be accompanied by photocopies of both sides of the credit card, a photocopy of holder’s passport, and written authorization. The funds will be held as security and that the transaction will be reversed only upon receipt of alternative payment as agreed with Bali Exotica Holidays.

All clients will be asked to sign a Waiver of Liability and a credit card authorization form, which will allow us to charge the card any charges that clients incur while at the villa.

Be aware that security deposits are required for some villas. If required, a deposit will be requested by villa owner or Bali Exotica Holidays on arrival and will be refunded in full on the day of departure, unless damages/repairs need to be performed, in which case refunds will be made, less the cost of damages.

Cancellations
All deposit payments are non-refundable.

Balance of Payment which has been paid will be refunded less one night at confirmed rate if guests cancel the reservation at least 14 nights prior to the arrival. If the cancellation is done less than 14 nights prior to the arrival date, means we already paid full payment to the villa, we will only do our best to negotiate with the owner of any villa to get the refund. Cost of refunding shall be borne to guests’ own account.

We must receive notice of cancellation in writing.

Bali Exotica Holidays is not responsible if guests cancel their reservation upon arrival or just refuse to stay at the confirmed and fully paid villa with any reason. We are pleased to assist to find other accommodation, but all cost is at guests’ own account.

If guests have to delay their holiday for any reason but will definitely come to the same villa at the same season based on the availability, we will keep all payment. But if they wish to change the villa, all deposit payment is non refundable, and Bali Exotica Holidays will keep the balance of payment only for the new confirmed villa.

Bali Exotica Holidays is not responsible if guests shorten their holiday period with any reason upon arrival or within the holiday period and will not refund the rest of the payment.

Changes to bookings
A US$50.00 administration fee will apply to each change after a booking has been confirmed. Changes cannot necessarily be accommodated in all cases.

Provisions and Staff
All villas we represent have a minimum of two domestic household staff. All our properties are fully equipped with bed linens, towels, cooking utensils etc.

Even and parties
Normal bookings are for vacation purposes and special permissions must be obtained for functions where the number of people in attendance exceeds 150% of the capacity of the villa. Also clients should be aware that these are private villas located in residential neighborhoods and, as such, not
all functions or events can necessarily be accommodated. Much depends on the vagaries of the neighborhood's residents. If you are planning to hold an event such as a wedding or any large congregation of people at your villa it would be best to bring this to Bali Exotica Holidays’ attention as soon as possible.
Please be aware that normally Bali Exotica Holidays will not accept a booking involving a function without prior confirmation that a function coordinator has been employed. Bali Exotica Holidays can recommend a suitable coordinator where required. Bali Exotica Holidays has rules governing villa usage for events and parties and a surcharge of up to the equivalent of a night’s rental price is applicable, in addition to a local community (‘Banjar’) fee.

Damage and looses
The hirer is responsible for leaving the property in good order and in a clean condition. The hirer further undertakes to pay for any damages or losses incurred during occupation. Bali Exotica Holidays reserves the right to repossess the property if the hirer or a member of the party has caused excessive damage.

Numbers in party / suitability
The numbers of persons occupying a property must not exceed the maximum number stated in the booking confirmation. Bali Exotica Holidays reserves the right to refuse any booking, which, in its opinion, is unsuitable for the property concerned.

Liability
Bali Exotica Holidays will not accept responsibility for any injury, sickness, loss, damage, additional expense or inconvenience, directly or indirectly caused by or arising out of the use of the property, plumbing, gas, electrical or otherwise, and exceptional weather conditions. Further, no responsibility is accepted for the personal belongings, car, and its contents of the hirer or any member of the party during the holiday.

Complaints
If the hirer considers that he/she has cause for complaint concerning a property, the matter should be taken up with the Villa Manager who in turn will notify Bali Exotica Holidays. In such cases, if Bali Exotica Holidays considers the complaint valid, a partial refund may be offered. This will have to be discussed and approved by the relevant villa owner and may take several weeks to finalize. No liability shall arise beyond the refund of the monies paid. Bali Exotica Holidays will not entertain claims lodged by the hirer upon departure or after return home when it is no longer possible to investigate the complaint effectively.